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« With my Fidelio e-commerce, I increased my sales by 20 percent without adding staff. »

Company : Distam
President : Martine Legault
Industry : Fasteners and trailer parts distribution

The challenge

For a few years, Distam had been in pending bankruptcy. The enterprises’ processes were poorly organized, there were too few controls and the company was losing market shares.

A new management team took over the business. Following a survey of its customers, it became obvious that a transactional e-commerce portal was becoming necessary for the business’ survival. The inventory management also had to be completely revised to insure a better profitability.

Difference made by Fidelio

Redesign of the business’ processes with industry best practices
Integrated transactional e-commerce platform with product search engine
Customer transaction history consultation through e-commerce platform
System customization capacity to Distam particularities

The ROIs

25% sales increase without employing new staff
About 350 less incoming phone calls per day
Regain of lost market shares
10 best customers only buying through e-commerce
Competitive advantage through e-commerce with search engine

Company profile

Revenue: 10 M $
Number of employees: 15
Location: Boucherville
In business since: 2004
Implementation: 2008

Fidelio modules used

Finance, sales, e-commerce, purchasing, inventory